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Privacy Policy

Your privacy matters to us.

This Privacy Policy explains what information DG Roofing and Remodeling LLC collects when you use our website or services, how we use it, and the choices you have.

DG Roofing and Remodeling LLC ("DG Roofing," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and share information when you visit dg-roofing-prime.lovable.app (the "Site") or request a quote, inspection, or service from us.

1. Information We Collect

We collect the following categories of information:

  • Information you provide directly: name, phone number, email address, property address, project details, and any messages you submit through our contact forms, financing pre-qualification, or chat widget.
  • Financing information (when applicable): if you choose to pre-qualify for financing, the information you submit is provided directly to our lending partners (Service Finance Company, LLC and Foundation Finance Company, LLC). We do not store your full financial profile.
  • Automatically collected data: IP address, browser type, device type, referring URL, pages viewed, and timestamps. This is collected through cookies, server logs, and analytics tools.
  • Communications: records of phone calls, text messages, and emails between you and our team.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inspection requests, quotes, and customer service inquiries.
  • Schedule and perform roofing, remodeling, and related services.
  • Assist with insurance claims documentation when you request it.
  • Process financing applications through our lending partners.
  • Send appointment reminders, project updates, invoices, and warranty information.
  • Improve our website, services, and customer experience.
  • Comply with legal obligations and enforce our agreements.

4. How We Share Information

We do not sell your personal information. We share information only as follows:

  • Service providers: trusted vendors who help us operate the Site, manage CRM and scheduling, send emails/SMS, and process payments — under confidentiality obligations.
  • Financing partners: when you apply for financing, your application is submitted directly to Service Finance Company, LLC or Foundation Finance Company, LLC, who have their own privacy policies.
  • Insurance carriers: when you ask us to assist with a claim, we share documentation, photos, and scope of work with your insurer.
  • Suppliers and crews: material suppliers and installation crews receive only the information needed to complete your project.
  • Legal: when required by law, subpoena, or to protect our rights, property, or safety.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality.

5. Cookies & Tracking

We use cookies and similar technologies to remember your preferences, measure site performance, and understand how visitors use the Site. We may use third-party analytics (e.g., Google Analytics) and advertising pixels (e.g., Google Ads, Meta) to measure marketing campaigns.

Most browsers let you refuse or delete cookies through their settings. Disabling cookies may limit some functionality on the Site.

6. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security. Please notify us immediately if you suspect any unauthorized access.

7. Data Retention

We retain personal information for as long as needed to provide our services, comply with legal, warranty, accounting, and tax obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or anonymize it.

8. Your Rights & Choices

Depending on where you live, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Opt out of marketing emails or text messages at any time.
  • Ask us not to sell or "share" your personal information (we do not sell personal information).

To exercise any of these rights, contact us using the details in Section 12. We may need to verify your identity before responding.

9. Children's Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

10. Third-Party Links

Our Site may link to third-party websites (lenders, suppliers, manufacturers). We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective date" at the top of this page reflects the most recent revision. Material changes will be posted on this page. Your continued use of the Site after changes means you accept the updated policy.

12. Contact Us

Questions about this Privacy Policy or your information?

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. For legal questions, please consult a licensed attorney.